FAQ'S
PRODUCTCS
What kind of eyelashes do you sell?
We specialize in high-quality pre-glued eyelashes that are easy to apply and perfect for any occasion.
Are your lashes reusable?
Yes! Our pre-glued eyelashes can be reused multiple times with proper care.
Do I need glue to apply the lashes?
No, our lashes come with pre-applied adhesive, making them quick and hassle-free to use. No Glue, No Mess.
Are your lashes safe for sensitive eyes?
Yes! Our lashes are made with gentle, latex-free adhesive to suit sensitive eyes.
Shipping & Delivery
What couriers do you use?
We use Canada Post, but you can request and just let us know as soon as you made your order.
Where do you ship?
We currently ship to Canada and the United States.
How much is shipping?
Shipping rates vary based on your location, but we offer free shipping on all orders over $149.
How long does shipping take?
Shipping times vary depending on your location:
- Canada: Estimated delivery time is 3-7 business days.
- USA: Estimated delivery time is 5-10 business days.
Do you offer express shipping?
At the moment, we only offer standard shipping, but we are working on adding express options soon.
Orders & Returns
Can I cancel or modify my order after placing it?
We process orders quickly, so cancellations or modifications may not be possible. Please reach out to us as soon as possible if you need assistance.
What is your return policy?
Due to hygiene reasons, we do not accept returns or exchanges on our lashes. However, if you receive a defective or damaged product, please contact us within 7 days for assistance. Please include a photos of the defective lashes for our references.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your shipment.
Still have questions? Feel free to reach out to us at hello@paulashco.com, and we’d be happy to help!